HOW CAN WE HELP YOU?
Questions about a product? Need help with an order? We're here.
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Tempest Support | Orders, Billing & Shipping | Returns | Warranty | FAQ | Contact
Tempest Support
Orders, Billing & Shipping
Shipping policy
View shipping policy
International shipping
We currently have customers in (and ship to) the following countries. If your country is not listed, contact us and we’ll work on adding it to our shipping options.
- United States
- Canada
- United Kingdom
Can I change or cancel my order?
If you contact us quickly, we’ll do our best. Once an order is processed or shipped, we may not be able to make changes.
Can I change my shipping address?
If your order has not shipped yet, we can usually update it.
How can I track my order?
Tracking is emailed when your order ships. Use the “View your order” link in your shipping confirmation email.
My tracking shows no updates
If you received a tracking number, your order has shipped. Some carriers update scans in batches, so early updates can be limited.
My package says delivered, but I don’t have it
Check around your delivery location and with neighbors first. Then email us and we’ll help.
My order arrived damaged
Email photos of the box and the product and we’ll make it right.
Returns
To start a return, email support@highartifact.com with your order number.
Warranty
1-year limited warranty
Artifact products are covered for 1 year against manufacturing defects under normal use.
What’s not covered
Damage from drops, impact, misuse, neglect, improper cleaning, modifications, or normal cosmetic wear.
How to get help
Email support@highartifact.com with your order number and a clear photo of the issue.
FAQ
Contact Support
Email: support@highartifact.com
Please include: order number + a photo (if something looks off).
