RETURN POLICY

Our Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

• Unopened/Unused Products: Items must be unopened, unused, and in their original packaging. No restocking fee applies.
• Opened Products: Items that have been opened but remain unused will incur a 15% restocking fee.
• Used Products: Items that have been used cannot be returned without prior written approval. Please contact us to discuss the reason for the return.

A receipt or proof of purchase is required for all returns.

How to Start a Return

To initiate a return, contact us at support@highartifact.com. Once your return is approved, we will provide instructions on how and where to send your package.

Customers are responsible for return shipping costs unless the return is due to a defect, damage, or incorrect item received.

Returns must be shipped to:

Artifact LLC
333 S. State St., Ste V #334
Lake Oswego, OR 97034

Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon receipt and contact us immediately at support@highartifact.com if:

• The item is defective.
• The item is damaged.
• You received the wrong item.

We will evaluate the issue and work to make it right.

Exceptions / Non-Returnable Items

We do not accept returns on the following:

• Used items without prior written approval.
• Sale items.
• Gift cards.

If you have questions or concerns about your specific item, please contact us.

Exchanges

If you wish to exchange an item, the fastest method is to return the original item following our return process and make a new purchase for the replacement.

Refunds

• Once we receive and inspect your return, we will notify you whether the refund has been approved.
• If Free Shipping was applied, the original shipping cost will be deducted from your refund, in addition to any applicable restocking fees.
• Approved refunds will be processed back to your original payment method within 10 business days.
• If more than 15 business days have passed since your refund was approved, please contact us at support@highartifact.com.