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We'll try and cover any questions you might have. Don't see what you're looking for? Drop us a line, we'd love to chat.

How can we help?
What are your pipes made out of?

Our pipes are made from high grade aluminum, which is then finished and anodized, creating a hard layer that does not off-gas toxic fumes and cannot scorch from a lighter. It's pretty amazing stuff!

What's the idea behind the shape?

When we set out to create the world's ultimate pipe, we reinvented almost the whole damn thing. We wanted to make sure it was easy to clean, so it had to break in half. We wanted it to look cool, so we came up with a symmetrical shape that looks interesting. And we have OCD so all the lines had to line up, which is why the bowl is square, and the labyrinth is square. The mouthpiece is square too, but the real goal of that part of the design is to create a unique experience where you're kissing the pipe, instead of making out with it. Bonus- makes sharing germ free!

Is the "labyrinth" just a gimmick?

Nope, it really works! Instead of the hit going straight into your mouth it is buffered and softened by the hard right angles of the labyrinth, and the metal (which highly conductive) pulls off all the heat so by the time it reaches your mouth it is completely cooled. It's still smoke, mind, so if you cough that's on you.

Do your fingers get hot?

Nope! The labyrinth pulls off the heat but miraculously none of that heat reaches your fingers. The Tempest is always cool on the outside.

Do I have to use the filter?

Absolutely not. The filter is designed primarily for powders and extracts like wax or resin. It also works well to keep plant matter and ash particles from getting in your mouth, but if you like to pack a large bowl you don't need to worry about this anyway. Also, bonus, after you've seasoned your pipe for a while, the sticky pathway acts as a natural filter.

NOTE: If you notice the pipe feels clogged don't sweat it, that's the filter. The titanium will last you forever but it does need to be cleaned. Just drop it in a thimbleful of isopropyl alcohol and the gunk will come right off. Plus, we give you two filters so you can leapfrog them between cleanings.

How do I clean it?

We aren't lying when we say the pipe is easy to clean. Use the included brush and scrub it with some isopropyl alcohol, and it cleans right up. Soak it in alcohol for a few minutes to make it go even faster.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that we have received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Not yet, but it's on the books!

Can I cancel my order?

Of course! Just drop us a line and as long as we haven't shipped it we will click the buttons and refund your money. If we did ship and you want to return it, just leave it in the packaging and send it back for a full refund. Shipping from us is on our dime, but shipping from you is your responsibility. Thanks for understanding ;)

Something is wrong with my pipe. Can I exchange it?

Absolutely! Please drop us a line. Our products aren't cheap, they're expensive to make and are held to a high standard, so if there's something wrong we want to know about it and we promise to make it right.

Get in touch

Have questions about your order, or a general enquiry?